Trip cancelled? No problem! With our cancellation protection we offer you complete flexibility until your trip.
Especially due to the Corona Pandemic, trips planned long in advance are complicated by unexpected illness or travel restrictions. With our recommended cancellation protection you can prepare for your trip without any worries and in case of emergency you can cancel independently up to 240 minutes before departure. The price of the toll product will then be refunded to you automatically and within the shortest possible time.* Cancellation protection is always included for selected products, so you can cancel your toll product up to the end of its validity if you have not used it.
If you want to start your trip as planned, we will take care of the registration of your license plates in time for the start of your trip. As proof, you will receive a registration confirmation from us by e-mail. If for some reason you do not receive this confirmation, there may be a problem with the registration of your license plates. You may not drive off without receiving the registration confirmation. In this case, please contact our customer support, we will help you promptly!
* Please note that the statutory cancellation rights apply. For this reason, we recommend the optional cancellation protection only for customers who are outside the cancellation period due to the selected validity start date of the toll product.
